Hawthorne Animal Hospital: Exceptional Care, Exceptional Staff, Exceptional Teams
Want to be part of the Hawthorne family?
We are always keeping an eye out for trained and caring individuals to become part of our talented team. Resumes and applications may be submitted through the following links below for select positions. We provide excellent patient care utilizing innovative and cutting edge technology like ultrasound, endoscope, cold lasers, underwater treadmill, digital x-ray, in-house blood work machines, LigaSure and Forced Triad.
Some of the departments we have include:
Animal Care (assistants and kennel staff)
The animal care employee is responsible for taking exceptional care of boarding clients here at Hawthorne Animal Hospital. The employee must perform several important aspects of our hospital such as care and treatment for animals in our boarding department, customer service regarding boarding admissions, discharges, and customer inquiries during the animal’s stay, general cleaning duties, and provide miscellaneous support to the veterinarians, veterinary practice manager, and other staff members.
A groomer’s basic tasks are to bathe, brush, trim and provide other grooming services for domestic pets, usually dogs and cats. A professional pet groomer does much more than just keep our pets looking and smelling nice. A pet groomer can be an important member of a pet’s healthcare team by discovering potential problems early, such as ear infections, skin abnormalities or tooth decay.
Receptionists and Call Center Staff
The receptionist creates the first impression of our facility to our clients. This employee maintains a “client first” mentality, is a client/patient advocate, and controls the overall flow of the hospital. The customer service representative must schedule appointments and surgeries, keeping the schedule as full as possible for maximum production and client satisfaction. The employee must perform clerical duties related to veterinary care and treatment, process invoices and payments, handle and reconcile the cash drawer, and provide miscellaneous support to the veterinarians, veterinary practice manager, and other staff members.
Dog House Technician
The Dog House technician (DHT) must perform many important tasks such as care and treatment for animals in an outpatient capacity, oversee daycare, oversee dog park activity and maintenance, participate in rehabilitation services, and assist the grooming department with fractious pets. Customer service is an equally important responsibility which includes answering phone calls, greeting clients at the front desk, checking in grooming and day care appointments, and responding to customer inquiries during the pet’s stay. Furthermore, the DHT is expected to perform general cleaning duties and occasionally provide miscellaneous support to the veterinarians and other staff members.
Certified Vet Technicians
The outpatient technicians (OPN) work directly with the clients and the veterinarian in the exam rooms. These technicians assist with the medical exam in the room and also help conduct diagnostic tests and procedures as directed by the DVM.
The inpatient technicians (IPN) work in the hospital wards and perform medical tests under the supervision of a licensed veterinarian to help diagnose and treat the illnesses and injuries of animals. Each day, the IPNs are assigned to a veterinarian and a select group of patients in the hospital wards. It is then their job to perform medical testing and treatments, as directed by their assigned licensed veterinarian, to the animals under their care. Since Hawthorne is a 24 hour emergency hospital, we do require a small overnight staff. These technicians help the overnight doctor with emergency cases while also taking care of any hospitalized patients.
Veterinarians are expected to make every effort to help improve the quality of care given to the clients and patients of Hawthorne Animal Hospital. The Doctor of Veterinary Medicine (DVM) diagnoses and treats injured or ill animals. Primarily, our doctors administer medication, vaccinations, perform surgeries, and provide general and preventative health care for pets. Our doctors also all perform emergency and critical care services.
Externships for Veterinary Students
We are accepting applications for veterinary students interested in completing a two week (or more) rotation at Hawthorne Animal Hospital, Glen Carbon location. We are flexible with dates and students are able to create a custom schedule based on their interests. We receive appointments every day of the week and also are 24/7 for emergencies and ICU. Please see our website for the services we offer. Additionally, there are opportunities for students with practice management interests and to perform canine and feline spays and neuters. We enjoy hosting and teaching students year round. If interested in an externship, please email Jessica at HR@glencarbonhawthorne.com with any questions or for more information. If applying for an externship, please send the following information: name of veterinary school, year in veterinary school, dates interested in visiting (okay to not include if not available), interests in veterinary medicine (ex: surgery, GP, ER, etc.), and if housing is needed. We are able to provide housing for our externs. If you are a non-clinical year veterinary student interested in visiting Hawthorne before your clinical year, please email Jessica at HR@glencarbonhawthorne.com.
For more information on our hiring practice and employment at Hawthorne or any of our satellite locations, please contact our Human Resources Director at firstname.lastname@example.org or 618/288-3971.